1) Warranty Coverage
The following Limited Lifetime Warranty applies from the date of purchase and solely to the original purchaser of the instrument:
Black Swamp Percussion warrants this product to be free from defects in workmanship and materials under normal use and conditions. Black Swamp will repair defects in materials or workmanship during the warranty period or until the product is discontinued. If repair is not possible, Black Swamp will exchange the defective product with a new or refurbished product at no charge. Return shipping fees may apply.
2) Warranty Exclusions
Normal wear and tear, modifications, misuse, or abuse
Improper or inadequate maintenance or care
Damages incurred during transportation
3) Claim Procedure
Contact Black Swamp Percussion via the warranty and repair request form found on our website. Proof and date of purchase from an authorized Black Swamp retailer is required for warranty repair. Prior to receipt of the instrument, photos/videos will be requested by Black Swamp to inspect for warranty consideration and repair. Return instructions will include a Return Authorization (RA) number. Include the RA number on all packages and correspondence. Return shipping cost is the responsibility of the purchaser.
4) Out of Warranty Solutions
Castanet Restringing Service: Black Swamp will restring your elastic handled castanets for $40 + shipping/handling.
DIY Castanet Restringing: If you’d like to repair the elastic castanets yourself, please see our instructional video and PDF. As always, feel free to reach out to us with any questions.
Replacement Castanet Cups: Black Swamp offers replacement cups for your handled castanets or Pro Castanet Machine. Find a variety of wood options on our website. Note that these cups will only fit elastic free models of Black Swamp Castanets; PCC3-XX
Repair Evaluation: If you have an older instrument that is out of warranty we offer a repair evaluation service for $25 + shipping/handling. This evaluation gives a total breakdown of the repairs needed and their estimated costs. If you choose to proceed with the repair, the $25 service fee will be applied to the total.
FAQs:
Can you retrofit the elastic free system on my castanets?
No. The design of previous generation castanets are different and will not function properly on the elastic-free T-tab handles.