1) Warranty Coverage
Black Swamp Percussion warrants this product to be free from defects in workmanship and materials under normal use and conditions. Black Swamp will repair defects in materials or workmanship during the warranty period or until the product is discontinued. If repair is not possible, Black Swamp will exchange the defective product with a new or refurbished product at no charge. Return shipping fees may apply.
The following warranties apply from the date of purchase and solely to the original purchaser of the instrument:
Calf & Synthetic Heads: 1 Year Limited Warranty
Solid Ash & Cherry Shells: Limited Lifetime Warranty
2) Warranty Exclusions
Normal wear and tear, modifications, misuse, or abuse
Improper or inadequate maintenance or care
Damages incurred during transportation
Calf heads subjected to extreme temperatures
3) Claim Procedure
Contact Black Swamp Percussion via the warranty and repair request form found on our website. Proof and date of purchase from an authorized Black Swamp retailer is required for warranty repair. Prior to receipt of the instrument, photos/videos will be requested by Black Swamp to inspect for warranty consideration and repair. Return instructions will include a Return Authorization (RA) number. Include the RA number on all packages and correspondence. Return shipping cost is the responsibility of the purchaser.
4) Out of Warranty Solutions
Calf head replacement service: Black Swamp will replace the calf head on your tambourine for $65 + shipping/handling.
Synthetic head re-tension service: Black Swamp will re-tension your synthetic head tambourine for FREE at our factory. If shipped to us, the customer is responsible for all shipping costs.
DIY Tambourine Head Replacement Kit: Model THR-10 (for 10” tambourines) & THR-12 (for 12” tambourines) supply you with materials and instructions for replacing the calf head on your tambourine, and are available through most Black Swamp retailers. Visit our website to find a retailer near you. Be sure to watch our instructional video for some additional help.
My tambourine head is loose! Why?
Don’t worry! This is normal. Tambourine heads take and release moisture from the air and fluctuate in tension based on temperature and humidity. High humidity will loosen your head and low humidity will tighten your head.
If you own a Black Swamp calf head tambourine, take extra steps to make sure your tambourine is not left in extreme climates of high or low temperatures and humidity. Storing your tambourine in the provided case is ideal and will help maintain a consistent tension when your tambourine is not in use.
If you own a Black Swamp synthetic head tambourine you will likely not experience any fluctuation in tension. However, if your tambourine head loses tension, allow the tambourine to adjust to the temperature and environment. This can take even a few days in extreme cases.
Still no luck? Contact us directly via our warranty form.
Can I replace my calf head with a synthetic head? Or vice versa?
Not at this time. Currently, our calf and synthetic head tambourines are manufactured with different mounting processes that do not allow us to swap between head materials.